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Lifecycle

Data Retention Policy

The normal retention and deletion schedule for ShootGrid account, gallery, Photo Pass, commerce, log, and backup data.

Effective and last updated: August 25, 2026

Retention principles

ShootGrid keeps information only as long as reasonably needed to provide the service, protect users, restore failures, meet financial and legal duties, and resolve disputes. A legal hold, fraud investigation, charge dispute, or valid preservation request may extend a period below.

Normal schedule

DataNormal retention
Active account and organizationFor the life of the account.
Hosted gallery photographsThrough the paid term, seven-day grace, then 90 days in suspended recovery before operational deletion.
Generated gallery ZIP filesShort-lived and automatically removed after their download window; they can be rebuilt from active gallery files.
Photo Pass signup and consent recordUp to 180 days after signup unless the photographer deletes it earlier or law requires longer.
Account-deletion request30-day recovery window before account deletion is processed.
Security, queue, delivery, and diagnostic logsGenerally up to 90 days, with longer retention for a documented incident.
Orders, invoices, taxes, refunds, and accounting recordsAs legally or operationally required, generally up to seven years.
Isolated recovery and encrypted backup copiesAutomatically age out within no more than 35 days after operational deletion.

Cancellation timeline

  1. Paid period: all subscribed features continue until the current billing period ends.
  2. Seven-day grace: published galleries remain available briefly so an accidental billing issue can be corrected.
  3. 90-day recovery: galleries and hosted features are suspended, but resubscribing can restore the files.
  4. Operational deletion: the service removes gallery objects and related active records.
  5. Backup expiration: isolated recovery and encrypted backup copies become unavailable as their automatic retention windows expire, no later than 35 additional days.

Deletion requests

Account owners may request deletion through the portal or by emailingsupport@shootgrid.com. A photographer or studio is normally responsible for client-gallery requests. ShootGrid may verify identity and will explain if a record must be retained for billing, security, dispute, or legal reasons. Deletion from active systems does not instantly rewrite an immutable backup; the backup ages out on the schedule above and is used only for disaster recovery.